Frequently asked questions

Everything people usually ask before they visit. Anything else, call us on 015394 36075.

Questions and answers

How long does each workshop last?

Family workshops last between 30 and 40 minutes depending on group size. Birthday parties, including party food, last about 1.5 hours. Adult group workshops last about 60 to 75 minutes. School visits can be arranged, so please contact us to discuss.

How much does a workshop cost?

Family and children's workshops are £22 per person, for each child and any grown-up joining in alongside them. Children's birthday parties are £24 per child (minimum 8 children, includes lunch and a birthday present). Adult group and hen party workshops are £33 per person (minimum 8 people, includes Prosecco). Please contact us for school and group pricing.

How old do the children need to be?

We recommend workshops for children aged 3 and upwards. Children under 3 are welcome to watch but cannot take part in the making.

What age is the workshop aimed at?

Our family workshops are designed for children aged 3 to 14, and grown-ups can join in alongside their own child. Adults love it just as much, so we also run adult workshops for hen parties, corporate groups and other adult groups, with no upper age limit.

Can adults book a family workshop without children?

No. For safeguarding reasons, family workshops are for children, and adults can only join in alongside a child in their own group. Adult-only groups can book our adult groups and hen parties workshop.

Is the Chocolate Factory open today?

The shop is open every day from 9am to 5pm. Workshops run on the hour from 10am to 3pm: every day in the school holidays, and at weekends in term time. The best way to check availability and book a time slot is online.

Do I need to book in advance?

Booking is strongly recommended, particularly in school holidays, on bank holidays and at weekends. You can book online up to midnight the night before. After that, please ring us on 015394 36075; to avoid disappointment, ring as soon as we open at 9am. Walk-ins are welcome but we can't guarantee a place without a booking.

Can children go in on their own?

Yes. Children can attend workshops on their own and our experienced team will look after them throughout the session.

Can I go in and help if I am not taking part?

Everyone in the workshop area needs to have booked and paid for a session. If you'd like to be with your child, you're welcome to pay to join in the fun and make chocolate with them in the workshop. Alternatively, you can watch your child through the viewing windows while our experienced team help them.

What do children make in the workshop?

Participants make chocolate creations of their choice using white and milk chocolate, choosing their own toppings and decorations. Everything they make is theirs to take home, along with an apron and hair net to keep.

Is it suitable for children with allergies?

We work with chocolate and nut products throughout the workshop. Please contact us before booking if anyone has a nut, dairy or other food allergy so we can advise you.

Is there a car park?

There's no parking directly outside, but we're a short walk from Hawkshead's main car park.

Where are you?

We're on Main Street in the centre of Hawkshead village, LA22 0NT, in the heart of the Lake District.

Do you cater for school trips?

Yes. We welcome school groups and offer supervised, hands-on chocolate making for all ages, from toddler groups to high school. Sessions can link to curriculum topics including how chocolate is made, its history and origins, Fairtrade, business studies and marketing. Teachers can watch through our viewing wall, and a full risk assessment is available on request. Please contact us to arrange a visit.